Betty Privacy Policy

At Betty, we are committed to protecting the privacy and security of every player who visits Betty Casino Ontario. This Privacy Policy explains how we collect, use, store, and protect your personal data when you register and play at betty.ca. By creating an account, you agree to the practices described below.

Information We Collect

We at Betty Casino collect several categories of information to provide you with a safe and personalized experience. When you sign up for a Betty casino account, we ask for identifying details such as your name, date of birth, address, email, and phone number. We also collect financial information necessary to process deposits and withdrawals through Interac, Visa, Mastercard, or Apple Pay.

We gather registration data such as your name, contact information, and date of birth to confirm you are 19+
We collect payment details when you make a deposit or request a withdrawal
We track your gaming activity, including games played, wagers, and Loyalty Points earned, to improve our services and manage our Betty Status program
We record device and technical data, including IP address and browser type, for security purposes
We may collect communications you send to our support team via live chat or contact form

How We Use Your Information

Our Betty platform uses your personal data for several legitimate purposes, including account verification, fraud prevention, and compliance with AGCO and iGaming Ontario regulations. We use your information to process transactions, deliver welcome bonuses such as our 320 Free Spins offer, and manage Daily Quests and Daily Wheel rewards. Here at Betty Casino, we also use data to personalize promotions and communicate important account updates.

We may use your information to conduct Know Your Customer (KYC) verification, which is required before your first withdrawal. This helps us confirm your identity, prevent underage access, and comply with responsible gambling obligations under our BetGuard / RG Check standards.

Sharing of Information

We do not sell your personal data to third parties. However, our Betty Casino may share necessary information with regulators such as AGCO, payment processors, identity verification providers, and game studios such as Pragmatic Play, Games Global, and Light & Wonder for the purpose of delivering services. We at Betty share only what is required to operate legally and securely within Ontario.

We share data with payment providers to process Interac, Visa, Mastercard, and Apple Pay transactions
We disclose information to regulatory bodies when legally required
We may share limited data with service providers who support our 24/7 live chat and Help Center

Cookies and Tracking Technologies

Our Betty platform uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site performance. You can manage cookie settings through your browser, though disabling certain cookies may affect functionality on betty.ca, including our mobile apps for iOS and Android.

Data Security

We at Betty Casino implement industry-standard security measures to protect your personal and financial information. Our systems use encryption technology to safeguard data transmitted during deposits, withdrawals, and account verification. While no system is completely immune to risk, we continuously monitor and update our security protocols to protect your account from unauthorized access.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including regulatory, accounting, and legal requirements set by AGCO and iGaming Ontario. Once retention periods expire, we securely delete or anonymize your data in accordance with applicable Canadian privacy laws.

Your Rights

As a player at Vegas Hero — wait, as a player at Betty Casino, you have rights regarding your personal data. Our Betty team respects your ability to access, correct, or request deletion of your information, subject to legal and regulatory retention obligations.

You may request access to the personal data we hold about you
You may ask us to correct inaccurate information
You may request deletion of your data where legally permissible
You may contact our support team to exercise these rights at any time

To exercise any of these rights, you can reach our 24/7 human live chat or submit a request through the Help Center at help.betty.ca. Our Betty Casino support team, based in Ontario, is available around the clock to assist with privacy-related inquiries.

Age Restrictions and Responsible Gaming

Betty Casino Ontario is strictly limited to players who are 19 years of age or older, in accordance with Ontario gaming regulations. We verify age and identity through KYC procedures before processing withdrawals. Our commitment to responsible gambling means we never knowingly collect data from underage individuals, and we take immediate action if we discover an account belonging to a minor.

Third-Party Links

Our website may contain links to third-party sites, including payment processors and game provider platforms. We are not responsible for the privacy practices of these external sites, and we encourage you to review their policies separately when you leave betty.ca.

International Data Transfers

Although Betty Casino Ontario operates exclusively within Ontario, Canada, certain service providers supporting our platform may be located internationally. We ensure that any transfer of data outside Canada is conducted with appropriate safeguards in compliance with applicable privacy laws.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page regularly. Continued use of Betty Casino after updates are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we collect or use your personal data, please reach out through our Help Center at help.betty.ca or via our contact form. Our Betty support team is available 24/7 to address any privacy concerns and help ensure your experience with us remains safe and transparent.